Privacy Policy

On this page

1. Who we are
2. The information we collect
3. How we use your information
4. Our lawful bases
5. Who we share it with
6. How long we keep it
7. Cookies
8. Your rights
9. Keeping your information safe
10. Children
11. Changes to this policy

Who we are

Man and a Van Southampton (“we”, “us”) is a removals business based at 258 Hill Lane, Southampton SO15 7NU. We are the controller of the personal information described in this policy.

If you have any questions about this policy or how we use your information, contact us at dave@manandavansouthampton.co.uk, call 023 8098 2390, or write to us at the address above.

The information we collect

Information you give us. When you ask for a quote, book a move or contact us by form, phone, email, WhatsApp, social media or live chat, we collect the details you share. That usually means your name, email address, phone number, the addresses or postcodes you are moving from and to, your moving date, the items to be moved, access details and any notes you add.

Information about your move. If you book with us, we keep records of the job, such as the agreed quote, the date, the addresses, any special instructions, invoices and payment records.

Information collected automatically. When you send one of our website forms, we record the page it was sent from, the date and time, your IP address and browser type, to help us deal with the enquiry and stop spam. Our hosting provider also keeps standard server logs for security.

How we use your information

• To reply to your enquiry and give you a quote.
• To plan, carry out and follow up your move, including calling or messaging you about the job.
• To send invoices, take payment and keep business and tax records.
• To deal with questions, complaints or claims.
• To keep our website secure and protect it from spam and misuse.

We don't sell your information, and we don't send marketing emails or texts unless you have asked us to.

Our lawful bases

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:

• Contract: to give you a quote at your request and to carry out a move you've booked.
• Legitimate interests: to run and improve our business, follow up enquiries, keep our website secure and defend legal claims. We only do this where it doesn't override your rights.
• Legal obligation: to keep accounting and tax records.
• Consent: where we ask for it, for example for optional cookies or marketing. You can withdraw consent at any time.

Who we share it with

We only share your information with organisations that help us run the business, and only as much as they need:

• Website hosting and email: Hostinger hosts our website and stores form enquiries; our email provider handles messages you send us.
• Live chat: Tawk.to provides the chat window on our website and stores chat conversations.
• Google: reCAPTCHA protects some of our forms from spam, and Google Maps shows maps and directions on our pages.
• Reviews: Trustindex displays our Google reviews on the website.
• Messaging: if you contact us on WhatsApp, Facebook or Instagram, Meta processes those messages under its own privacy policy.
• Professional advisers: such as our accountant or insurer, where needed.
• Authorities: if the law requires it.

Some of these providers may process information outside the UK, for example in the United States. Where they do, the transfer is protected by UK adequacy regulations or approved contract terms such as the International Data Transfer Agreement.

How long we keep it

• Quote enquiries that don't lead to a booking: up to 12 months, so we can help if you get back in touch.
• Booked moves, invoices and payment records: 6 years after the end of the financial year they relate to, as required for tax and accounting.
• Chat and message history: up to 12 months, unless it relates to a booked move or a claim.

After that we delete or anonymise the information.

Cookies

Our website uses a small number of cookies and similar technologies:

• Essential cookies that make the website work and keep it secure.
• Live chat (Tawk.to) cookies that remember your chat session.
• Google reCAPTCHA, which checks that form submissions come from a person.
• Google Maps embeds, which may set Google cookies when the map loads.

We don't currently use advertising cookies. If we add analytics or advertising cookies in the future, we'll update this policy and ask for your consent where the law requires it. You can block or delete cookies in your browser settings; some parts of the website may not work properly without them.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict or stop using your information, or object to how we use it;
• ask for your information in a portable format;
• withdraw consent at any time, where we rely on consent.

To use any of these rights, email dave@manandavansouthampton.co.uk or call 023 8098 2390. We will reply within one month. There is normally no charge.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Keeping your information safe

We use secure (HTTPS) connections on our website, limit access to your information to the people who need it to deal with your move, and use reputable providers to store it.

Children

Our services are for adults. We don't knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. This policy was last updated on 10 November 2026.